Privacy Policy
Amicabre Travel Services Ltd values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, booking platforms, mobile applications, and customer support channels.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, ID/passport details, and billing information.
- Travel & Booking Details: Pick-up and drop-off locations, travel dates, destinations, and passenger preferences.
- Payment Information: Mobile money (M-Pesa), card details, or other payment methods.
- Employment/Driver Data (where applicable): For staff, drivers, and partners, we may collect employment records, licenses, and training certifications.
2. How We Use Your Information
Your information is used for:
- Processing bookings, reservations, and payments.
- Providing transport, tours, and related services.
- Improving our platforms, services, and customer support.
- Sending important updates, confirmations, and notifications.
- Ensuring passenger and driver safety.
- Compliance with legal, tax, and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers & Partners: Payment processors, IT support, travel partners, and affiliates who help us deliver services.
- Regulatory Authorities: When required by law, regulation, or legal process.
- Internal Departments: For operational purposes, such as HR, customer support, and fleet management.
4. Data Security
We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. We are certified as Data handlers by (ODPC) Office of the data protection commission.
5. Data Retention
We retain your information only as long as necessary for the purposes outlined in this Policy, or as required by law.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your information, subject to legal or contractual obligations.
- Opt out of marketing communications at any time.
7. Cookies & Tracking
Our website and mobile apps may use cookies and tracking technologies to improve user experience, analytics, and service personalization. You may disable cookies through your browser settings.
8. Third-Party Links
Our platforms does not contain links to third-party websites or apps. We are not responsible for their privacy practices.
9. International Transfers
If we transfer data outside Kenya, we ensure it is protected in compliance with applicable data protection laws.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Amicabre Travel Services Ltd
Email: info@amicabretravel.com
Phone: +254 727 642242